Shipping & Returns

Domestic & International Shipping

UK - We always aim to ship your order within 10 days of the order date. Shipping is calculated based on the total weight of the package and will always be sent by First Class Royal Mail so should arrive within 1-2 days of the despatch date.

International - Shipping is charged dependent on your location and the weight of your order. This will be visible at checkout. Your order will be despatched within 10 days.

Returns & Exchanges

Non-customised products can be returned within 14 days. We are unable to cover the postage cost but will refund the cost of the product. Please contact us at hello@roseworksldn.com

Customised products are final sale and cannot be returned.

Cancellations will be accepted within 24 hours of the initial order.

Damaged or Faulty Goods

If a product arrives damaged please contact us as soon as possible and we will make every effort to resolve the issue with a refund or replacement.

Product Quality

All products are made in our East London studio and each item is rigorously quality checked to ensure it meets our exceptionally high standards before it is despatched.

Due to the handmade nature of the product there may be some minor colour differences, some small air bubbles and of course each pattern will be unique. This is part of the charm of owning a handmade product.

We hope you love our products as much as we do!